Heiber + Schroeder USA is committed to the needs of our customers whether it be a recently sold piece of equipment or one that has been in service for many years. We offer remote technical assistance (via phone or e-mail) as well as onsite support when it comes to servicing our customers. Our field service engineers are available for regular preventative maintenance visits as well as start-up installation of new equipment.
In today’s market, turnover of production employees can be very high which is why Heiber + Schroder USA offers training programs for new and existing customers. For more complex equipment and integrated systems, we offer hands on training onsite at our home office in Germany. This is ideal for those new customers who have little experience working with Heiber + Schroeder equipment.
Heiber + Schroeder USA offers a wide range of spare parts from our location in the United States which ensures our customers that down times will be minimal at worst.